This form is intended for customers who want their laptop repair handled after the original repair was done.
If your first repair was done based on your diagnose and the diagnose was wrong or not complete, then you will need to require a new Repair Order Number. In such a case you will not be eligible to obtain a Return Merchandise Number.
However, if you believe that your diagnose was good but the repair was not successful, then you will need to require a Return Merchandise Number. In this case your diagnose can not be changed or modified.
When submitting a Return Merchandise Form application online, we urge you to provide the most accurate information you have regarding your complain.
For placing the new order, please obtain Repair Order Form and for any questions you may have regarding our services use our Contact Info.
Should you need any assistance you can call a Representative to handle your request.
Assistance over the phone in a case of a high volume calls might result in a longer wait.

In order to process your Return Merchandize Authorization we will need your order number.